Frequently Asked Questions (FAQ)

No. Under WPCNT's policy, each person may hold only one account. Creating multiple accounts may result in them being suspended and any accumulated bonuses being forfeited.

on the login page Go to the login page and click "Forgot Password?" Enter your registered mobile number, verify the OTP, and set a new password. If the issue persists, contact our support team.

To verify your WPCNT account, upload a photo of your national ID or passport. Once verified, you will have full access including withdrawal privileges. Verification is typically completed within 1–2 business days.

WPCNT withdrawal requests are typically processed within 12–24 hours. Mobile banking withdrawals are the fastest option. Processing may take slightly longer on weekends. Withdrawals may be delayed if your account is not verified.

Wait 5–10 minutes after your deposit. If your balance still hasn't updated, take a screenshot of the transaction and contact WPCNT support. Providing the transaction ID will help speed up the resolution.

The minimum withdrawal at WPCNT is BDT 500. The maximum limit depends on your account level and verification status. VIP members enjoy higher withdrawal limits. For more details, Platform Page page.

Bet results are updated automatically as soon as a match ends, and winnings are credited to your wallet instantly. In some cases, there may be a short delay while the official match result is confirmed.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, WPCNT will automatically refund your stake. For exceptional circumstances, please contact our support team.

Yes. All casino games at WPCNT use internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. Our game providers are regularly audited by independent third parties.

Each bonus has its own wagering requirements. Typically, the bonus amount must be wagered a set number of times before it can be withdrawn. The full terms are clearly stated on each promotion's page. Withdrawing before meeting the requirements may result in the bonus being cancelled.

Change your password immediately and notify the WPCNT support team. Our security team will investigate promptly and temporarily lock your account if necessary. We strongly recommend keeping two-factor authentication enabled to keep your account secure.

WPCNT believes gaming should be a source of entertainment, not addiction. We encourage our users to set personal limits, take breaks, and seek help when needed. To learn more, visit our Responsible Gaming page.