Privacy Policy

Types of Data Collected

When you register an account and use our services at wpcnt, we collect certain necessary information. Without it, we cannot provide you with a safe, quality gaming experience. We only collect what is genuinely needed to deliver our services.

In addition to the above, wpcnt automatically collects certain technical information — such as time spent on the site, pages visited, and device used. This data helps us improve the quality of our services.

Why and How Your Information Is Used

Wpcnt uses collected data solely for its intended purposes. Respecting your privacy is both a legal and ethical obligation. Below we clearly outline how your information is used:

• Account Management: Your identity and contact details are used to create, verify, and maintain your account.
• Transaction Processing: Financial information is required to securely process deposits and withdrawals
• Identity Verification (KYC): KYC information is verified as a legal requirement to prevent money laundering and fraud.
• Customer Service: Your contact information is used to resolve complaints and queries promptly.
• Fraud Prevention: Device and transaction data are reviewed to detect suspicious activity
• Personalized Experience: Your gaming data is used to recommend games and promotional offers tailored to your preferences.
• Legal Compliance: Data is retained to meet the requirements of government regulatory authorities
• Service Improvement: Analytics data is used to improve the platform's technology and develop new features

For any use of your data beyond the purposes above, we will obtain your explicit consent first. wpcnt never sells your data to advertising companies.

Who Your Information May Be Shared With

Wpcnt does not sell your data to third parties. In certain limited circumstances, some information may be shared with partners to operate our services — always with your best interests in mind.

• Payment Processors: Financial information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions
• KYC Verification Provider: Necessary information may be shared with approved third-party verification providers for identity verification
• Law Enforcement Agencies: We are legally required to provide information upon a valid court order or request from a regulatory authority.
• Technology Service Providers: Partners engaged for server hosting, cybersecurity, and analytics services are bound by strict confidentiality agreements
• Game Software Provider: For live games, the game provider may access limited data — but cannot use it independently

Cookie Policy

Wpcnt uses cookies on its website. Cookies are small text files stored in your browser that help keep your session active and improve your overall experience on the site.

• Essential Cookies: Used to save your login session, security tokens, and language preferences — the site will not function properly without these
• Performance Cookies: Helps with page load speed and error detection — required to maintain the site's technical standards
• Functional Cookies: Used to remember your preferred games, language, and interface settings.
• Analytics Cookies: Used to generate site usage statistics — fully anonymised

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect core functions such as login and payments.

Our Approach to Data Protection

Wpcnt protects your data using internationally recognized security technology. Every data transmission is secured with 256-bit SSL/TLS encryption. Our servers undergo regular security audits and are protected by multiple layers of access controls to prevent unauthorized entry.

• Encryption: AES-256 encryption is applied to all data storage and transfers
• Two-Factor Authentication (2FA): 2FA is enabled to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced firewalls are active to protect servers from cyber attacks
• Regular Security Audits: Third-party cybersecurity experts regularly audit wpcnt systems
• Staff Training: wpcnt staff are bound by strict data protection training and confidentiality agreements.
• Data Backup: Your data is regularly backed up to prevent loss in the event of a technical issue.

How Long Your Information Is Retained

Wpcnt retains your data only for as long as necessary. Some information may be kept after account closure due to legal obligations.

Once the retention period expires, your information is securely deleted or anonymized. You may also request early deletion at any time — however, information subject to legal obligations may not be removable.

Your Rights

Wpcnt believes you have full control over your own data. We are committed to upholding the following rights:

• Right to Access Your Information: You may request to view all data wpcnt holds about you at any time.
• Right to Correct Your Information: You may request corrections to inaccurate or outdated information — we will act within 7 business days
• Right to Delete Your Information: Under certain conditions, you may request permanent deletion of your account and associated data
• Data Portability: You may request your data in a machine-readable format.
• Right to Object to Processing: You may object to your information being used for specific purposes
• Marketing Opt-Out: You can opt out of receiving promotional emails or messages at any time

To exercise any of the rights above, please contact wpcnt's customer support. We will verify your identity and respond to your request within 30 days.

Protection of Minors' Data

Wpcnt's services are exclusively for users aged 18 and above. We do not knowingly collect data from or provide services to minors.

• Age verification is mandatory at registration
• Age is re-verified via KYC documents if there is any doubt
• Accounts identified as belonging to minors will be closed immediately.
• Any collected data is deleted immediately

Privacy Policy Updates

Wpcnt may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or a platform notification.

• The date of any changes will be clearly noted at the top of the page
• For significant changes, a notification will be sent at least 7 days in advance.
• If you do not agree to the updated policy, you will have the option to close your account
• Continued use of the site will be considered as acceptance of the updated policy

Contact Us

For any questions or requests regarding the Privacy Policy, please contact the wpcnt privacy team. We typically respond within 3 business days.